Fair Housing
Fair Housing & Equal Opportunity
Masons Property Management does not discriminate on the basis of race, color, religion, sex, national origin, familial status, disability, or any other class protected by applicable law, in the sale, rental, financing or advertising of housing, or in the provision of services related to housing.
How this shows up in how we operate
- Written tenant selection criteria, provided to every applicant and applied identically to each one.
- Advertising that describes the property, never a preferred type of occupant.
- No automated system in our platform scores, ranks, filters or rejects applicants — and none ever will.
- Assistance animals are not treated as pets and are not subject to pet policy, pet rent or pet deposits.
- A documented process for reasonable accommodation and modification requests, handled confidentially.
- Adverse action notices where an application is denied based on a consumer report, identifying the reporting agency and the applicant's rights.
- Fair housing training for every person involved in leasing, showings, advertising or applications.
- Service in English and Spanish so that language is not a barrier to housing.
Requesting a reasonable accommodation
If you have a disability and need a reasonable accommodation in rules, policies, practices or services, or a reasonable modification to a dwelling, tell us. We will handle your request confidentially and separately from your application or tenancy file, and we will respond promptly.
If you believe you have been treated unfairly
Tell us first if you are willing — we want to know. You also have the right to file a complaint with the U.S. Department of Housing and Urban Development or with the Texas Workforce Commission Civil Rights Division. We will never retaliate against anyone for asserting their fair housing rights.